Email Integration working on subject filter not on from address filter

#1

I have an email integration where I have the “Email Filters” set to “Accept email only if it matches ONE OR MORE rules below”

The first run has the following:
The email subject matches the regex .*(pri|PRI)
AND the email body is anything
AND the from address is anything

On it’s own this works fine.

I want a second rule where it has the following:
The email subject is anything
AND the email body is anything
AND the from address does not match the regex support_email@domain.com

What I am expecting to happen:

Support email sends an email HP with subject “PROBLEM: PRIxxxxxxx server down!” and it will be received in pagerduty (works)

User email (or any email NOT Support email) sends an email HP and it will be received in pagerduty (does not work)

#2

HI Robin,

Thanks for reaching out on our community forum. It seems like we need some more details on this one. Are you able email support@pagerduty.com with the service that these rules are on, and also some incident examples where it has / hasn’t worked.

Thanks in advance,
John

#3

Will do. email wish screenshots incoming.

#4

Thanks Robin!